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Master

| Team | Technician | Category | Ticket Type |


Team​

  • Teams - Can create teams with team lead. Creating teams is the setup configuration of joining ticket categories and teams.

  • Team Members - Create the team members in the team details page.

  • Team Category - Can create team category in the team details page, by creating team category for the team is a mapping of ticket category and team.

Technician​

  • Technicians - Can create technician here from the organisation users. These technicians are can be a team members.

Category​

  • Ticket Category - Create ticket category is a setup configuration of adding category in the category dropdown in create request. This ticket category has mapping with the team category.

  • Ticket Sub Category - Create Sub Category in the ticket category details page. These sub categories are the categories which is related to that particular ticket category.

Ticket Type​

  • Ticket Type - Creating Ticket type is the setup configuration to identify what the ticket is.