Requests

Create Request

Create Request - Create the ticket by selecting the ticket category and can add the attachments with the ticket.

My Request

Request Assigned to me

Request Assigned to me - It shows the list of tickets, which is assigned to me (user), even the ticket by the user and pickup the ticket is also applicable.

Unassigned Tickets

Unassigned Tickets - This page shows the list of tickets, which is created for user's team but doesn't assigned to anyone. Those kind of unassigned tickets are listed here.

My Open Tickets

My Open Tickets - This page shows the list of tickets which is both created by me (user), assigned to me (user) but doesn't closed till.

All Tickets

All Tickets - This page shows all the tickets from all the team and ticket category, even it is opened and closed.

My Team Request

My Team Request - It shows all the tickets which is created for the user's team.
Ticket Details Page - In the ticket details page, there are actions available to take action for the tickets.
- Assign - Assign action used to assign the ticket for someone. The ticket status doesn't change, it remains new.
- Pickup - Pickup action used to pickup/assign ticket themself. The ticket status doesn't change, it remains new.
- Schedule - Schedule action used to schedule the ticket to start work. The ticket status will changed to scheduled.
- Close - Close action used to close the ticket, once the issue fixed. The ticket status will changed to closed.
- Start - Once the ticket scheduled, the start action will available. Start action used when the scheduled ticket work started. The status changed to Inprogress.
- ReOpen - Once the ticket is closed, the Reopen action will available for the ticket creator, if the issue was not fixed, the customer can reopen the ticket.
- Comments - Can leave normal comments and mentioned comments, the comments were listed in the conversation.
- Notes - Users can add notes and it will appears in the conversation.

Create Request​